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Cancellation policy

Each tour shows its cancellation policy before you pay. The refund depends on how early you cancel.

Cancelling your booking

Open the booking in My bookings and choose Cancel. You see the exact refund before you confirm. Seats go back on sale straight away.

Days are counted in full days before midnight (IST) at the start of the departure date. For example, on a tour starting 20 December, cancelling any time up to 23:59 on 12 December counts as 7 or more days before.

The policies operators use

Flexible

  • 3+ days before: 90% refund
  • 1+ days before: 50% refund
  • Until departure day: 0% refund

Moderate

  • 7+ days before: 90% refund
  • 3+ days before: 50% refund
  • Until departure day: 0% refund

Strict

  • 14+ days before: 75% refund
  • 7+ days before: 40% refund
  • Until departure day: 0% refund

When the operator cancels

If an operator cancels a departure, or we cannot confirm your booking after you pay, you get a 100% refund automatically. You do not need to ask.

Refund timing

Refunds go back to the account you paid from and usually arrive in 5 to 7 working days.

No-shows

If you miss the pickup and do not join the trip without cancelling, there is no refund.

A refund missing or wrong? Contact us with your booking ID.