Privacy policy

This policy explains what we collect when you use PickMyPack and what we do with it. It follows the Digital Personal Data Protection Act, 2023.

What we collect

• Account: name, email address and/or phone number.
• Bookings: names, ages and genders of travellers, contact phone, pickup point and any special requests.
• Payments: the payment reference and status. Card, UPI and bank details are handled by Razorpay; we never see or store them.
• Operators: business details, PAN, GSTIN, bank account and KYC documents. Bank account numbers are stored encrypted.
• Usage: pages visited and device type, through analytics cookies (see below).

Why we use it

• To make and manage your booking, take payment and process refunds.
• To send booking confirmations, reminders and refund updates by email and WhatsApp.
• To check operators before they list and to pay them.
• To keep records the law requires, such as tax and payment records.
• To understand which pages work and improve the site.

Who we share it with

• The operator of your tour: traveller names, ages, genders, contact phone, pickup point and special requests, so they can run the trip.
• Razorpay, to take payments and refunds.
• Service providers who host our database and send our emails and WhatsApp messages, only to provide those services.
• Authorities, when the law requires it.

We do not sell personal data.

Cookies and analytics

We use cookies to keep you signed in, and your browser's storage to remember your compare list. We may also use Google Analytics and the Meta Pixel to measure visits and bookings. They set their own cookies; you can block them in your browser settings without affecting bookings.

How long we keep it

Booking and payment records are kept for 8 years for tax and accounting law. Account data is kept while your account is open. KYC documents are kept while the operator is listed and for the period the law requires after.

Your rights

You can ask to see, correct or delete your personal data, and withdraw consent for messages, by writing to contact@pickmypack.in. We may need to keep some booking records the law requires. If you are not satisfied with our reply, you can complain to the Data Protection Board of India.

Grievance officer

Write to contact@pickmypack.in with "Grievance" in the subject. We reply within 30 days.